Whether it's betting, the app, live scores, account issues, or payments — you'll find clear answers here. You can also get help instantly via live chat whenever you need it.
Browse the sections below or jump straight to the FAQ accordion
This is one of the most frequently asked questions at 99jilli. To be specific, settlement varies depending on the situation.
If a match is cancelled before it starts: Your entire bet amount is marked as Void and the full stake is returned to your wallet. This is typically credited within 15 to 30 minutes.
Once a specified number of overs/minutes have been completed after the match begins: In many cases, bets are settled based on the results of the portion already completed. For example, the Duckworth-Lewis method may apply in cricket.
If a match resumes after a temporary suspension: If the match resumes at the same venue within 24 hours, the bet remains active and will be settled based on the final result.
If you have a question about the settlement of a specific match, contact Live Chat with the match name and date — it will be verified for you right away. For detailed rules, Terms & Conditions on the page.
Yes, 99jilli has a dedicated mobile app. To install it on an Android phone:
The app is typically 20–30 MB, so it won't use much data. iPhone users can add a shortcut to their home screen using the PWA (Progressive Web App) method.
Tip: If you have trouble downloading the app, reach out via Live Chat — a direct download link will be sent to you.
Absolutely. 99jilli's website is fully optimized for mobile — you can access every feature on Chrome, Firefox, or Samsung Browser without needing the app at all.
What you can do on the browser version:
For the best browser experience, use the latest version of Chrome and clear your cache occasionally. If the page feels slow, try switching from mobile data to Wi-Fi.
99jilli runs smoothly on Android 8.0+ and iOS 13+ devices. If you experience issues on an older device, please contact support.
99jilli's live betting page features a real-time score tracker. Log in and Match Odds Go to the page — you'll find live scores, ball-by-ball or minute-by-minute updates alongside ongoing matches.
About Live Streaming: A live video stream is available for select matches. To watch a stream:
Not all matches have a video stream — but even those without one still provide detailed statistics, an event timeline, and real-time odds updates.
There are several possible reasons why an account may get locked:
Quick fixes:
99jilli uses the Decimal odds format — the easiest one to understand.
How to read decimal odds: Multiply the odds by your stake to get your total return (stake + profit).
Example:
What do lower odds mean? Odds close to 1.00 indicate a heavy favourite — the outcome is more likely, but the payout is lower. Higher odds mean a less likely outcome, but a bigger return if you win.
In live betting, odds change by the second — so quick decisions matter. The final odds shown on screen at the time your bet is confirmed are the ones that will count.
After logging in, you can view your history under two separate sections from the dashboard:
Betting History:
Financial Transaction History:
If no transactions are showing: Refresh the page and check that your date filter is set correctly. If the issue persists, contact Live Chat with your reference number.
Whether you're new to 99jilli or a returning member, having questions is completely normal. This FAQ page was built to answer the ones Bangladeshi users ask most. The accordion above covers seven main topics — but there's more important information about 99jilli below.
After a match ends, bet settlement on 99jilli typically completes within 5 to 15 minutes. For live betting, odds update within seconds of an event occurring. Winnings are usually credited to your wallet in under 10 minutes. If a bet settlement is delayed, contact support with the bet reference number.
Yes, 99jilli supports accumulator or parlay bets. Select multiple matches or events and combine them into a single bet — if all outcomes are correct, the odds multiply, meaning your potential winnings are significantly higher. However, if even one event loses, the entire accumulator bet is lost.
You can bet on over 30 sports, including cricket (BPL, IPL, internationals), football (Premier League, La Liga, World Cup), tennis, badminton, hockey, and e-sports. The casino section features slots, roulette, blackjack, and live dealer games.
After making a payment via bKash or Nagad, your balance usually updates within 5 minutes. If it takes longer than 15 minutes, contact us via Live Chat and provide the following details:
Providing this information typically resolves the issue within 10 minutes.
There are three ways to get help at 99jilli. First, live chat — the fastest option; click the chat icon at the bottom of the screen while logged in. Second, email — send a message to support@99jilli.click and you'll typically get a reply within 1 hour. Third, Help Center This page includes guidance on common issues. Full support is available in Bangla across all three channels — 24/7, every day of the week.
For any other questions, browse the accordion above or reach out to support directly. 99jilli's goal is for every member to enjoy gaming with complete peace of mind.
If you can't find your answer on this page, Help Center or email support@99jilli.click. To learn more about responsible gaming, Responsible Gaming Visit the page. For full details on all terms and conditions, Terms & Conditions Read more.
Register on 99jilli, claim your 200% welcome bonus, and enjoy safe gaming via bKash.